Privacy Policy
How we collect, use and protect your personal information.
Last updated: September 2026
Surgi-Clin (Pty) Ltd ("Surgi-Clin", "we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
Who we are
Surgi-Clin is a SAHPRA-registered medical equipment supplier, repair and calibration company based in Pretoria, Gauteng, serving healthcare facilities across South Africa. For privacy queries, contact us at enquiries@surgiclin.co.za or 012 807 4587.
Information we collect
- Contact details you give us — name, practice or facility, phone, email — when you complete a form, request a quote, or get in touch.
- Details about your enquiry, such as the equipment, service or items you need.
- Records of our communication and service history with you.
- Basic technical information collected automatically when you use our website (see our Cookie Policy).
How we use your information
- To respond to your enquiries and prepare quotes.
- To supply, repair, calibrate and service equipment, and to manage contracts.
- To keep you informed about your orders, jobs and service schedules.
- To meet our legal, regulatory and accreditation obligations.
- To improve our service, with your feedback.
Our lawful basis
We process your information to take steps at your request before entering a contract, to perform our contracts with you, to comply with the law, for our legitimate business interests, and — where required — with your consent.
Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate (for example IT, courier and payment partners), and with regulators or authorities where the law requires. Anyone who processes information on our behalf is bound to keep it secure and use it only as instructed.
How we protect your information
We apply reasonable technical and organisational safeguards to protect your information against loss, misuse and unauthorised access. We keep personal information only for as long as needed for the purposes above or as required by law.
Your rights under POPIA
- To ask what personal information we hold about you.
- To ask us to correct or delete information that is inaccurate or no longer needed.
- To object to processing in certain circumstances.
- To withdraw consent where we relied on it.
- To lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, contact us using the details above.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with its update date.